Echoes of the Hollow - Official Site

1) What this covers

IN SHORT:
This explains what we collect, why, and how you can control it.

This Privacy Policy describes how Aethra Development ("we", "us") processes information for the video game Echoes of the Hollow (the "Game") and our website (the "Site"). If you use Epic Online Services ("EOS"), we may receive limited account identifiers to operate online features.

2) Data we collect

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IN SHORT:
Minimal technical data, crash logs, gameplay analytics (optional), and EOS identifiers.

Technical & logs

IP address, device/OS, game version, session timestamps, performance metrics, and crash reports.

Gameplay analytics (optional)

Anonymous or pseudonymous events (e.g., level progress, settings used) to balance and improve the Game.

Epic Online Services

If you sign in via EOS, we may receive a unique Epic account ID and basic presence needed for authentication, matchmaking, stats, or achievements. We do not receive your password.

Purchases

Payments (if offered) are handled by platform providers; we do not store full card details.

3) Why we collect it

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IN SHORT:
To run online features, secure the Game, support players, and improve quality.

Operate gameplay, online services, and player authentication.
Fix bugs, detect cheating/abuse, and keep services reliable.
Balance gameplay and improve performance.
Comply with legal obligations and enforce our Terms.

4) How we store & share

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IN SHORT:
We store data securely and only share with trusted processors necessary to run the Game.

We use reputable providers (cloud hosting, error logging, EOS) under data-processing terms.
We do not sell personal data. Sharing is limited to operating the Game or where required by law.
Access is restricted to personnel who need it to perform their role.

DATA SECURITY:
We never sell your data and only share what’s necessary with trusted partners to operate online features.

5) Cookies & analytics

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IN SHORT:
Essential cookies only; lightweight analytics for reliability and abuse prevention.

The Site may use essential cookies for session management and anti-abuse. We avoid invasive tracking and keep analytics minimal and aggregated.

6) Data retention

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IN SHORT:
We keep data only as long as needed for the Game or as required by law.

Operational logs and crash data rotate on schedules appropriate for debugging and security.
Analytics are retained only while needed to improve stability, balance, and features.
Backups are time-limited and automatically purged.

7) Your choices & rights

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IN SHORT:
You can request access or deletion; uninstall or play offline to stop future collection.

Play offline (where available) or uninstall to stop future collection on your device.
For EOS identifiers, manage your Epic account settings with Epic. You may also contact us to request access or deletion where applicable.
Request via privacy@aethrabot.com. We will verify your identity and may retain data where legally required.

8) Children

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IN SHORT:
The Game is not directed to children under the minimum digital consent age.

We do not knowingly collect data from children under 13 (or the higher age required by your country). If you believe a child has provided data, contact us and we will take appropriate steps to remove it.

9) Security

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IN SHORT:
We apply reasonable technical and organizational safeguards.

No system is perfectly secure, but we use access controls, encryption in transit, monitoring, and least-privilege practices to help protect data against loss, misuse, and unauthorized access.

10) International transfers

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IN SHORT:
Your data may be processed in other countries by our providers.

Where required, we rely on appropriate safeguards (such as standard contractual clauses) for cross-border transfers performed by our processors.

11) Changes to this policy

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IN SHORT:
We’ll update this page and adjust the effective date.

We may revise this Policy as the Game evolves. Material changes will be signposted on this page. Continued use after changes means you accept the updated Policy.

12) Contact

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IN SHORT:
Reach our privacy team any time.

Email: privacy@aethrabot.com